Good Realtors are genuinely interested in their clients

Posted by Greg Steinaker on Wednesday, July 16th, 2014 at 11:06am.

What is a Realtors main responsibility? Helping their client’s - it is also a question about motivation. If a Realtor is more concerned with the perks or awards (luxury corner office, better job description, top-five in sales in their region) than they are in their client’s overall well-being and financial goals; they are likely in the wrong industry or need to reevaluate why they come into the office each day. If a Realtor’s only goal is to be top-dog in sales and get that ocean-view office they have moved from being a Realtor that serves to a self-serving power-seeker.

Most Realtors hate this analogy, but as professionals we are not unlike waiters in a fine restaurant. How can I serve you? Can I make some good recommendations? If a waiter in a outstanding restaurant doesn’t know the menu and wine list like the back of his hand, and gives you crummy service are you going to leave him a good tip? Are you going to come back? Are you going to recommend the restaurant to your closest friends? Waiters aren’t concerned with job titles or lush offices or being on the top-five list of waiters in Southern California. They are concerned with getting paid for excellent their excellent service and knowledge. The same will hold true for a real estate professional if they have their priorities straight: if they know the menu and wine list (the localized housing market they work in) like the back of their hand, and they are able to make great recommendations to their clients, they will get paid. If not this transaction, then the next, but they will get paid because they are genuinely interested in their clients, and their clients notice this very quickly.

Human beings are naturally inclined to want to take care of our own needs and desires first before helping anyone else. It is not a statement of fact, but it is a prevalent attitude in an industry where the professionals are paid on a strictly commission basis. There is a temptation to think of one’s own financial situation before they think about their clients anytime a Realtor signs on a new client: whether to list their home or represent them as a buyer’s agent. The majority of the time as soon as the contract has been signed the Realtor has already calculated the three-percent commission in their mind and they are going to get that commission no matter what. It is a polar-shift in thinking – and a very difficult adjustment to make – but if a Realtor is able to take a genuine interest in their client’s well being and their client’s financial success, and put their needs in front of their own, the natural end results will be many more satisfied clients and better long-term results for the Realtor.

Greg Steinaker: BanCorp Properties

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